We were visited today by a prospect interested in a machine for his unique application. He asked about what happens after he buys a machine from Package Machinery.

We showed him pictures of wrapping machines from the 1920’s and explained that we still sell parts to keep those machines running.

In fact, we provide unlimited telephone support to our customers indefinitely. We do not make our machines obsolete. If you want to run it, we will make sure you get the parts to keep going. We have customers with machines from the 1920’s through each decade. The machines vary but the service and support do not.

Our rebuilds start with sandblasting the  frame, through complete reassembly and replacement of worn parts, and provide completely new guarding, wiring and controls.

We think that true sustainability means our customers do not have to scrap a machine that has years of life left in it, whether they rebuild it or we do.