I hope our track record with our customers—and non-customers—sets us apart from the competition.

It’s not unusual for us to spend time talking to people who’ve found us on the internet and called with questions. But then, every for-profit business does that hoping to cultivate a new customer.

It’s also not unusual for us to spend time talking to people long after the sale. We want them to call with questions or updates on their packaging processes. Since their machine will last a long time, there may or may not be repeat business, but we want to maintain a dialog and learn from their experience.

In short, we want to be the go-to resource for anyone who has a product that needs wrapping. Even if we cannot meet their needs, we will give the best advice possible to help them find the right solution.

We take the time to understand each (potential) customer’s needs. We go to great lengths to understand the product, current packaging process, proposed changes, material to be used, people and facility. We visit the plant, talk to the people who’ll run and maintain the machine, study the product specs and advise accordingly. We educate ourselves about our customers and we put an equal amount of effort into educating our customers about our role in their packaging process. The goal is to be sure the customer makes the best possible purchase decision. We talk a lot about the material for wrapping because it is integral to the success package,even though we do not sell material.

And we don’t believe the customer is always right.  Sometimes it happens that minute changes in the product size or machine speed or some other factor creates overwrapping glitches. The changes can be seemingly insignificant to the manufacturer and we’re not informed of the change that took place. We take the time and trouble to investigate the problem, knowing that down time costs money. Our goal is to avoid and/or eliminate down time on the packaging line.

We make ourselves available to resolve issues that may have very little to do with the machine itself. We’re here every day to field questions about film choices and printing or other ancillary issues. Call to bounce an idea off us. We’ll always do our best to give you the answer that works for you, even if it leads you to the competition.

We want to be your packaging partner.